ISO 9001 is the international standard for Quality Management Systems, and at Jehbco, we have attained ISO 9001 certification as evidence to our promise to quality. This Certification proves that our processes always provide products and services that correspond to customer and legal standards. This also reflects our firm dedication to continuous improvement, operational productivity, and customer satisfaction. 

What is ISO 9001 

ISO 9001 is a globally recognized standard for quality management. It sets out the standards for a quality management system based on several quality management principles, including: 

  • A strong customer focus 
  • The involvement of top management 
  • A process-based approach 
  • Continual improvement 

Being ISO 9001 certified means that Jehbco has a robust quality management framework that ensures consistency, accountability, and a proactive method to risk and improvement. 

What ISO 9001 Means for Jehbco Customers 

Reliable Product Quality: Every silicone extrusion that we manufacture—from hospital grade medical tubes to high-performance industrial components—is subject to stringent quality controls under our ISO 9001 framework. 

Customer Confidence: Our certification assures our customers with the confidence that Jehbco operates with internationally recognized quality management practices. 

Continuous Improvement: At Jehbco , the ISO 9001 framework helps us to not only tick boxes but to push ourselves further to improve quality  and efficiency.  

Traceability and Consistency: From raw materials to the final product, our processes are fully traceable. That means every batch we produce meets the same high standards, giving our customers consistent results every time. 

Core Requirements of ISO 9001:2015 

The standard is divided into 10 clauses, main requirements starting from Clause 4 to Clause 10: 

Clause 4: Context of the Organization – Understanding internal and external issues affecting quality. 

Jehbco Considers internal and external factors (industry trends, regulatory requirements etc) to shape our quality management system 

Clause 5: Leadership – Top management commitment and quality policy. 

Jehbco’s top management plays an active role in defining and overseeing the organisation’s quality strategy. They ensure the establishment and maintenance of comprehensive quality policies and procedures. The leadership team is firmly committed to delivering products of the highest quality to our customers and ensures that all employees consistently adhere to the established quality principles and standards. 

 

Clause 6: Planning – Risk assessment and quality objectives. 

At Jehbco, we identify risks (e.g. potential machine downtime or material issues) and opportunities (e.g. new markets or better processes) and plan accordingly. We set measurable quality objectives such as reducing rework, reducing waste, improving delivery times, and addressing customer issues etc. Management reviews are conducted yearly to re-dine and analyse these objectives 

Clause 7: Support – Resources, competence, awareness, and communication. 

We ensure all employees are trained, competent, and aware of their impact on quality. Resources like calibrated measuring tools, procedures, and ongoing training are readily available. Effective communication across departments and within individual departments is facilitated through regular departmental meetings and company-wide general meetings. 

Clause 8: Operation – Planning and controlling production and service delivery. 

This is where Jehbco’s structured approach has a significant impact. All orders are systematically managed through SAP. Each project undergoes a comprehensive process, including design reviews, tool manufacturing, sample extrusion, inspection, and packaging. We follow detailed procedures and utilize checklists, run sheets, quality inspections, material traceability, and in-process checks to ensure that every batch consistently meets the required specifications. 

Clause 9: Performance Evaluation – Monitoring, measurement, analysis, and internal audits. 

Jehbco conducts regular internal audits, collects customer feedback, and tracks all our processes. These insights feed into management reviews, helping us stay on track and continuously improve our QMS 

Clause 10: Improvement – Addressing nonconformities and promoting continual improvement 

Whenever nonconformities are identified—whether through audits, inspections, or customer complaints—they are documented in our Process Improvement Book. A root cause analysis is conducted to implement corrective and preventive actions. Our culture of continuous improvement is further supported by employee suggestions, audit findings, and proactive problem-solving. This approach ensures that we not only address existing issues but also prevent their recurrence. All employees actively participate in this process.” 

Why Jehbco?  

As markets evolve and customer expectations grow, Jehbco continues to expand and refine its quality practices. ISO 9001 is not just a badge—it’s our baseline for excellence. It’s how we ensure that when you choose Jehbco, you’re choosing a partner who values precision, reliability, and customer satisfaction.